Maine Lobster Buoy Bat & Ball Set - Red White Blue Stars & Stripes

Hi Susan - Thanks for taking the time to leave a review. We'd just like to bring to light to a couple things that impacted the delivery of your order which were out of our control. (Based on our published lead-times, we did meet them.) You ordered the Buoy Bat on Saturday 12/28 with shipment from Maine to Texas. You emailed us on 1/7 asking for clarification of the lead-time. We replied immediately indicating we would ship the bat no later than Wednesday January 15th which would meet our 'ship no later than 15 business days' lead-time promise. At times, when we do not have a product in stock, we have to paint buoys from scratch and this was one of those times. We intentionaly publish lead-time language to set realistic customer expecatations that will be accurate in worst case scenarios. We shipped the Buoy Bat on Wednesday 1/15 as promised. UPS added 3, 1-day delays to the time it took for your order to arrive in Texas which can be seen by looking at the tracking log. One delay was in Mass, and 2 were in Texascaused by weather. Once we ship the product we have no control over how things go on the road. We wish it had gone better in your situation and just wanted to clarify for others who may come on our website and see your review that the 3-stars is not indicative of us as a company, and also not representaive of the Original Buoy Bat which has not been used yet, and we know will be a lot of fun for the recipient you gifted it to. Best Regards - Buoy Bill & Susan.

Customer chose not to update their review but sent a reponse to us and it's below.

From: Susan
Sent: Thursday, January 30, 2025 1:39 PM
To: Buoy Sports <info@buoysports.com>
Subject: Re: The Buoy Guy replied to your review of Maine Lobster Buoy Bat & Ball Set - Red White Blue Stars & Stripes

Thank you for your response. I completely agree with your timeline and your published lead times. I take full blame for my own misled expectations of delivery. I am part of the group of consumers that just expects orders to be shipped once placed. That was my fault. I was leaving a review that was letting customers know that they should not make the same mistake I made. Whether or not the weather caused delays customers should be aware that there is a waiting period even if personalized names are not involved. My apologies for the tone of the review but I fully take responsibility for my mistake but I was also upset at myself for not being more thorough, so any negativity is really directed at myself.

I couldn’t review the actual product as I never saw it or used it. But I can pass along my SIL’s email if you’d like so she can give a more accurate review of the product itself from her son’s perspective.

Thank you,

Susan